Recruiting Coordinator

☛ Do you consider yourself to be a proactive person? Give me an example of a time when you were proactive in solving a small problem before it turned into a major problem.

☛ How have you used creativity to solve a problem? Tell me about a specific instance.

☛ Tell me about the most frustrating work experience you have ever faced.

☛ How did you deal with the situation?

☛ What steps did you take to improve the situation?

☛ Tell me about a time when you encountered a problem and your supervisor was not available to help you.

☛ How did you handle the problem?

☛ How did that make you feel?

☛ Walk me through a difficult/complex problem/project you encountered.

☛ How did you decide what to do first?

☛ What information did you need?

☛ What obstacles did you face? Which ones were you able to overcome? Where did you have to ask for help? What did you do?

☛ Tell me about a time when you had to shift your plan of attack. How did you make the decision to change? What/who influenced you?

☛ What does customer service mean to you?

☛ Describe a situation where you went out of your way to solve a customer problem.

☛ How would a customer describe your service? Give me an actual example of something you have done to satisfy a customer's desire.

☛ Tell me about a time when you encountered an angry customer.

☛ Give me an example of a time when you went out of your way to please a customer.

☛ Tell me about your most rewarding customer service experience.

☛ Tell me about the most difficult customer service experience you've encountered.

☛ Give me an example of a time when a customer really tried your patience.

☛ Probing questions for all of the above:

☛ How did you handle the situation?

☛ Reflecting on the situation, should you have handled the situation differently?

☛ If so, how?

☛ Tell me about a recent situation at work in which you were able to get management to accept one of your ideas.

☛ Tell me about a decision you have made which affected other departments. How did you alert them?

☛ What are some recent examples of things you have done to foster creativity in your group?

☛ Tell me about a problem you encountered when the old solutions didn't work and what you did about it?

☛ Tell me about a major challenge that you have undertaken within the last year. How did you handle it?

☛ What is the most difficult project/program you had to manage?

☛ Describe how you helped develop someone else's career. What was your role?

☛ What skills do you consider essential in the management of people?

☛ Describe your management style.

☛ What kind of written communication have you done?

☛ How do you demonstrate to others that you are listening?

☛ Name one recent success you've had in dealing with a customer. How did you accomplish it?

☛ On a scale of 1-10, how important was the interaction with others on your last job?

☛ What kinds of communications were used the most in that organization? (One-on-one meetings, email, voice mail, group meetings, written reports.)

☛ What departments did you interact with?

☛ Tell me about a difficulty you encountered in working with another department. How did it reach resolution?

☛ What was the most complex report/presentation you worked on?

☛ What made it complex or difficult? Walk me through your timeline.

☛ I'd be interested in hearing about a miscommunication you had with a peer and how you solved it.

☛ I'd like to hear about the most recent time you had to deal with someone who was upset with you.

☛ Give me an example of a time when you worked as part of a team.

☛ What was your role?

☛ What was your contribution to the team?

☛ What difficulties did the team experience?

☛ Did all of the team members get along?

☛ Give me an example of a time when you worked by yourself.

☛ What were your accomplishments?

☛ What challenges did you encounter?

☛ Out of the two situations you just described, which situation was most interesting and why?

☛ What did you most enjoy and why?

☛ What did you least enjoy and why?

☛ How are you perceived by your team members?

☛ What do you need from others to operate successfully as a team? Give me an example of a time this worked well for you.

☛ Tell me about a time when you worked with someone who was not completing his or her share of the work.

☛ How did you handle the situation?

☛ Did you discuss your concern with your coworker? With your manager? If yes, how did your coworker respond to your concern? What was your manager's response?

☛ Tell me about a time when you had to change your behavior to successfully work with others. How did this make you feel?

☛ How have you built positive, productive relationships with your coworkers? Other departments? Your manager?

☛ Tell me about your most important responsibilities in your current /last job.

☛ Tell me about yourself.

☛ What do you find most satisfying about your current job? What do you find least satisfying?

☛ Why are you leaving your current employer? How did you reach this decision?

☛ Why did you choose this field?

☛ What achievements would your manager note? Your peers? Your staff?

☛ What is the ideal job for you?

☛ What accomplishments have provided you with the most personal satisfaction and career advancement?

☛ What are your salary aspirations?

☛ What is the make up of an ideal (your position)?

☛ How would you evaluate your career to date?

☛ What qualities do you think have helped you be successful? Tell me about a situation that exemplifies these qualities.

☛ Tell me about a job you've held that most closely matched your skills. What made this job the best fit for you?

☛ We all have different ways of doing our work. We also have different communication styles, cultural backgrounds and work experiences. Tell me about a time when you had a disagreement with a coworker or your supervisor and how you handled the situation.

☛ Reflecting on the situation, is there something you wish you had done differently?

☛ Tell me about a conflict situation in the workplace that you handled well.

☛ Tell me about a conflict situation in the workplace that you did not handle well.

☛ Tell me about a time when you had to work with a difficult person to accomplish a goal.

☛ Who are/were your internal customers? Describe a problem you encountered where you saw the situation very differently than the other person.

☛ How do you keep track of matters requiring your attention?

☛ What do you want out of your career short-range? Long range?

☛ How are you capitalizing on your strengths?

☛ What methods do you use to keep track of your activities and results?

☛ How do you determine priorities in scheduling your time?

☛ Give me an example of a time when you had to do many things at once.

☛ Tell me about a time when a coworker did not report to work and you had to take on extra duties to help out in the absence of the coworker.

☛ How did you plan your day?

☛ How did the day go?

☛ Have you ever been in a position where you worked for more than one manager?

☛ Tell me about a time when you were asked to complete more work that was reasonable during your workday. How did you handle the situation?