☛ We all have different ways of doing our work. We also have different communication styles, cultural backgrounds and work experiences. Tell me about a time when you had a disagreement with a coworker or your supervisor and how you handled the situation.

☛ Reflecting on the situation, is there something you wish you had done differently?

☛ Tell me about a conflict situation in the workplace that you handled well.

☛ Tell me about a conflict situation in the workplace that you did not handle well.

☛ Tell me about a time when you had to work with a difficult person to accomplish a goal.

☛ Who are/were your internal customers? Describe a problem you encountered where you saw the situation very differently than the other person.