Front Desk Representative

Not all guest problems can be solved. Hotel employers want to hire someone who can empathize and remain professional even when they’re faced with an impossible task.

The most important skill that is required for receptionist is excellent communication skills along with good organisational skills, positive attitude and friendly nature at all time. As a receptionist is the first who contact a person makes with a hotel, so it is very important for receptionist to give a good first expression. Being polite and behaving in professional manner will help to solve the customers problem easily. Along with this you may say that dependability is one of the professional traits that a receptionist must have, because opening the counter on time and demonstrating a responsive attitude are essential characteristics that employees and customers come to expect.

Say, first you will try your best to solve the problem as much as possible and if you fail then only you will take help from your seniors. Here you also need to show up your problem solving skills to your interviewer. And you may include some problem solving skills like You are an original thinker and have the ability to go beyond traditional approaches or You adapt to new/difficult situations and devise ways to overcome obstacles.

I personally think that to help someone, language should not be barrier. Anyhow if you cannot help him out then the best thing would be to make him understand with the sign language (obviously when seeing the customer physically). Over a call, you can use google translate or similar tools to communicate with customer.

I feel I have excellent communication skills. Not only am I able to speak clearly and loudly enough to be heard, I can also easily understand what people are saying. I can also deliver bad news in a kinder and gentler way. Additionally, I am fluent in several different languages other than English, including Spanish, Chinese and French.

Whatever your hotel position, there are guaranteed to be days when you cannot complete everything that needs to be done. Hiring managers want to see that you have the ability to analyze such a situation, think clearly when under pressure, make a decision on a course of action and take responsibility as you proceed.

Interviewer wants to check that how much you know about their competition and whether you have done the necessary research or not and do you have anything to contribute that will provide an advantage for their company. For answering this question effectively you need to research about the hotel as much as possible. And Make sure during your research, you also investigate the competitors of the company you are interviewing for, then only you will not face issue for giving answer.

Unhappy guests will always give you bad news whether it is about the company or the hotel and it will take just one person to completely shatter a good day when you are working for everyone. Whatever the cause may be, there are plenty of unhappy customers who can still be our guests and hope for making it better in the future business. So when you are speaking to the customer, make sure to listen to them firstly. Second, thank them for letting you know where the problem lies. Third, convey your apologies to the guest. Third, see what the guest is looking for as a solution. Fourth, act on the solution.

There are many skills that front desk officers should possess. Good communication and interpersonal skills, customer service knowledge, ability to effectively manage multiple tasks simultaneously and diplomacy and discretion are just a few of them.

As far as I get another day off in place of weekend, I don’t have any problem in doing weekend Job.

Based on the priority, I will schedule my work and assignment accordingly.

I was working at a restaurant as a server, and I had a table of two individuals. When they started eating, one of the guests noticed that his chicken was undercooked. I apologized profusely and explained that it was an embarrassing mistake. I asked him to let me fix it, and I went back to the kitchen and had them remake his meal. While he was waiting, I gave him a free appetizer to pass the time. When his food was done, I brought it back, and he was impressed. He ate the meal and said he loved it. He thanked me for my service, and I got a big tip. I learned that saying you’re sorry goes a long way.

Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and also explain what additional thing you were doing like managing call or using any software. If you don’t have experience, you don’t have to worry, you can tell them you are a fresher.

The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way.

Hotels employ a diverse spectrum of personalities as well as nationalities. Regardless of your position, teamwork will often be required. The hiring manager wants to select a professional who can work well with others even when they don’t see eye to eye.

When you do not know the answer, tell the customer straightway that you don’t know the answer instead of hitting around the bush. And ask them to wait till further assistance provided by your colleague or supervisor.

Obviously, you have bills to pay. However, comments about compensation or “I just need a job” are the last thing a hiring manager wants to hear. To best answer this question, you need to spend time learning about the hotel’s history, mission and culture. Check out their website and search the Internet for press releases and other news. If you have access, talk to a few of their employees. Then put together a response that shows you’ve done your research and are a good match for the hotel’s current and future needs as well as culture.