Front Desk Representative Questions And Answers

21⟩ As job is repetitive. How would you encourage yourself to work well regularly?

This is your opportunity to tell your potential interviewer what keeps you focused. You may include in your answer :

☛ Living a healthy life-style. Eating the right foods and drinking lots of water in the office can have a big impact on your concentration levels.

☛ Motivating others and promoting a positive atmosphere in the hotel.

☛ Breaking your workload up into daily or hourly targets to ensure that the next small success is never too far away.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

135 views

22⟩ Explain how would you describe yourself?

Here you answer will decide that are you fit for the position you are applying for or not. Tell them what you like, your skills which helped you to achieve things or in what things you are perfect and can be beneficial for hotel. but when you respond, keep in mind the type of position you are interviewing for, the hotel culture, and the work environment. And always speak positive about yourself. You may say that you are someone who:

☛ Has a high level of motivation to work here. You have studied the entire hotel history and observed its business strategies.

☛ Takes work ethics very seriously. You do what you are paid for, and you do it well.

☛ Communicates extensively. Good, bad or ugly, you believe that open communication is the most important factor to reach an efficient organization.

☛ Works enthusiastically. I have enough motivation for myself and my department. I love what I do, and it's contagious.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

158 views

23⟩ Explain about your computer skills?

The most common software currently being used for office work is word processing software like Microsoft Word, spread sheet software like Microsoft Excel, and presentation software like Microsoft Power Point. So its important for you to improve your skills with these basic programs. Then only you will be able to answer about your computer experience in relation to your job function. You can mention all your computer skills you have learnt(related to job requirement) in your answer to impress your interviewer with your computer knowledge. You may say that "you are proficient with Microsoft Word, Excel, and Power Point. You are very comfortable using these programs and have a lot of experience doing so."

Is this answer helpful? 0 Yes | 0 No

Answer This Question

166 views

24⟩ Tell me are you a flexible person? Can you work in different shifts?

Being a flexible person is very important these days, especially if you want to work at the front desk department. So if you think you can handle long hours and rotator shifts, this job will be yours entirely. You have to know how to work and handle stuff like these as your job clearly calls and demands for it. So when your employer asks you questions related to flexibility, say that you are comfortable and that you can handle different shifts easily. Let them know that you can!

Is this answer helpful? 0 Yes | 0 No

Answer This Question

183 views

25⟩ Tell us what is your worst experience so far as a help desk assistant?

Try to give answer where you had a minimum conflict or misunderstanding with the customer, and then explain how you had solved the problem.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

170 views

26⟩ Explain me what are the new help desk techniques you think would be helpful to improve the service?

IT and computer knowledge would be an additional assets for an helpdesk associate, and evencompany can take a help of computer software to minimize the workload and to communicate with the customer effectively.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

172 views

27⟩ As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?

I think there are several challenges in airport customer service. One of the biggest issues that passengers are struggling with is the increasing amount of security that comes along with air travel. Another challenge involves more restrictive baggage amounts and weight limits. My challenge as a customer service agent is to be able to make guests feel welcome. I think it is important to do whatever I can to help passengers who are stuck in security line delays or have special circumstances.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

175 views

28⟩ Tell us how you face the criticism?

Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

195 views

29⟩ Tell us what motivates you for the help desk assistant job?

I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

154 views

30⟩ Explain me how will you deal with negative customer?

It could be slightly challenging to speak about negative experiences that could cause you to feel angry and frustrated. Your employer should want to know how you can handle an unpleasant situation because since you are a receptionist you will always have to interact with those who regularly visit your company. So the best way to answer this question is by thinking of the times when you have actually been upset or mad at someone because of their behaviour. You should also explain what this situation is and how have you been able to handle it. You must also make the customer service philosophy and goal here. Be calm and positive too.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

168 views

31⟩ Tell me what do you know about MS OFFICE?

Interviewer in looking for advanced skills in Microsoft Word, Excel, PowerPoint and Access in applicants as it is very important for receptionist job. Tell them what you know

about Ms Office, what tasks you can actually perform in MS Word, Excel and form what time you are using MS OFFICE(it will show that how much you are familiar with Ms Office).

Here your answer needs to be concise, credible and supported. Just show them your proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

169 views

32⟩ Tell me in what languages you can speak?

As you will need to deal with international guests also so you have to learn foreign language as I mentioned earlier. So if you have learnt any new language or want to learn a new one you can mention that in your answer .If no then say it, you need to be honest here so it will not create any issue in future.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

166 views

33⟩ Suppose if you found yourself in a situation where a visitor has become antsy because of your refusal to let him in, how would you handle the situation?

How I handle things actually depend on how explosive the situation can be. I will first analyze if the visitor has the capacity to harm me or other people in the vicinity. If he doesn’t, I will politely ask him to calm down while we look for a situation. If the situation is such that the visitor is being volatile, I will have no choice but to ask for security backup.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

186 views

34⟩ Explain what are two of the most important duties of a front desk officer?

Facilitating front desk operations and providing visitors and customers with information are the two most important duties in this job.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

171 views

35⟩ Tell me why did you leave/are you leaving Hotel XYZ?

Maybe you want a more competitive salary. Perhaps you cannot abide your current manager. You may even be bored. Whatever the actual reason, find a way to stay positive. It may be easiest to focus on what you want from your new job—greater challenges, more advancement opportunity, a chance to learn a new aspect of hospitality—rather than what you didn’t like about your last one.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

189 views

36⟩ Tell me why should we select you as Front Desk Representative?

Be ready to explain why an interviewer should pick you for the job, This question will deal with your ability to sell yourself. Here you need to think of yourself as a product and why should the customer buy you? Give them the valid reasons. The best way to answer this question is to make a short list of your qualities, skills similar to the job profile you are aiming at in a paragraph that would point out the positive aspects that you would bring to the new job position. Show up your good organisational skills and excellent communication skills to the interviewer. Just give your interviewer strong reasons to hire you.

For example you may say:

☛ I am enthusiast and willing to work with a long commitment. I learn quickly and work smartly. With strong determination and sincerity towards my work I will contribute my best to achieve the organizational goals.

☛ All I'm asking right now is for you to give me a chance where I can showcase my talent and skills. And in return I'll do whatever it takes just to be the best on everything you would have wanted me to do. Assure you to give my 100% and not to bring you down.

☛ As I know very well you have a great list of candidates all are very good and talented, but I know that I am best for your hotel due to my hard working, sincere, dedicated,well disciplined nature apart from this honesty which is most important quality for any employee and I will be proved definitely asset for your hotel.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

175 views

37⟩ Explain me about your ability to work under pressure and how much stress you can handle?

Show them your ability to work under pressure by your effective answer. The interviewer is looking to identify that do you understand the effect pressure and stress has on you and are you sufficiently robust to be able to take them in your stride. First it is essential that you fully understand what the difference is between pressure and stress because many people use the two terms interchangeably. Being under pressure is a matter of having significant demands made of you. Pressure is largely a positive force and a motivating factor for many people. On the other hand, stress is not so positive. Stress occurs when the pressure you are under exceeds your ability to effectively meet the demands being made of you. The key to formulating your answer to this question is to seize this as an opportunity to talk about a situation or an occasion where you were under pressure and you how rose to the challenge. Try to avoid talking about an occasion when you were totally stressed out but do acknowledge that you understand stress and are able to deal with it appropriately.

Sample answers:

☛ All jobs in the world has a pressure, pressure is a part of work. Once you had passed by, you always will gain experience to improve yourself to manage every situations.

☛ I can handle most situation without feeling pressured. I take everything as an opportunity to test my own limits.

☛ I can do work under pressure, when you feel like pressure, you need to concentrate on your work, Don't think about pressure, just take it easy and one thing is the most

☛ important for us, A Person should love with work.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

190 views

38⟩ Explain me how important IT skills are in help desk service and how you keep yourself updated with those skills?

To process your work quickly computer skills are very important these days. Computers not only make your work easy but also save your time and energy. I use internet, online books and other educational resource to upgrade my IT skills.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

198 views

39⟩ Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?

Help desk associate responsibility is to give a satisfactory solution to their customer, and if the customer’s problem is not solved then a follow up needs to be taken till the

Is this answer helpful? 0 Yes | 0 No

Answer This Question

192 views

40⟩ Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?

I have a great deal of enthusiasm for all things related to travel and airplanes. I also want to be part of an industry that helps people make their dream vacations come true. I want to help those who are trying to just get through their day by giving them access to information and a friendly smile. Too many people have a negative view of travel via planes, and I want to help shift that view.

Is this answer helpful? 0 Yes | 0 No

Answer This Question

167 views

Front Desk Representative

Home Help Desk Front Desk Representative

84 Front Desk Representative Questions And Answers

21⟩ As job is repetitive. How would you encourage yourself to work well regularly?

22⟩ Explain how would you describe yourself?

23⟩ Explain about your computer skills?

24⟩ Tell me are you a flexible person? Can you work in different shifts?

25⟩ Tell us what is your worst experience so far as a help desk assistant?

26⟩ Explain me what are the new help desk techniques you think would be helpful to improve the service?

27⟩ As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?

28⟩ Tell us how you face the criticism?

29⟩ Tell us what motivates you for the help desk assistant job?

30⟩ Explain me how will you deal with negative customer?

31⟩ Tell me what do you know about MS OFFICE?

32⟩ Tell me in what languages you can speak?

33⟩ Suppose if you found yourself in a situation where a visitor has become antsy because of your refusal to let him in, how would you handle the situation?

34⟩ Explain what are two of the most important duties of a front desk officer?

35⟩ Tell me why did you leave/are you leaving Hotel XYZ?

36⟩ Tell me why should we select you as Front Desk Representative?

37⟩ Explain me about your ability to work under pressure and how much stress you can handle?

38⟩ Explain me how important IT skills are in help desk service and how you keep yourself updated with those skills?

39⟩ Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?

40⟩ Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?

Quick Links:

Front Desk Representative

Home Help Desk Front Desk Representative

84 Front Desk Representative Questions And Answers

21⟩ As job is repetitive. How would you encourage yourself to work well regularly?

22⟩ Explain how would you describe yourself?

23⟩ Explain about your computer skills?

24⟩ Tell me are you a flexible person? Can you work in different shifts?

25⟩ Tell us what is your worst experience so far as a help desk assistant?

26⟩ Explain me what are the new help desk techniques you think would be helpful to improve the service?

27⟩ As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?

28⟩ Tell us how you face the criticism?

29⟩ Tell us what motivates you for the help desk assistant job?

30⟩ Explain me how will you deal with negative customer?

31⟩ Tell me what do you know about MS OFFICE?

32⟩ Tell me in what languages you can speak?

33⟩ Suppose if you found yourself in a situation where a visitor has become antsy because of your refusal to let him in, how would you handle the situation?

34⟩ Explain what are two of the most important duties of a front desk officer?

35⟩ Tell me why did you leave/are you leaving Hotel XYZ?

36⟩ Tell me why should we select you as Front Desk Representative?

37⟩ Explain me about your ability to work under pressure and how much stress you can handle?

38⟩ Explain me how important IT skills are in help desk service and how you keep yourself updated with those skills?

39⟩ Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?

40⟩ Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?

BE THE FIRST TO KNOW

Quick Links: