Desktop Engineer

This is a very basic question and you can prepare your answer by researching which OS version is used by the company you're applying in. Be sure to do a little reading on the systems you are familiar with, so you can showcase your skills.

Dynamic Host Configuration Protocol (DHCP) is used to assign dynamic IP addresses to network devices, allowing them to have a different IP address each time they are connected to the network.

Router/Hub,

LAN cards and

LAN cables.

XP Professional,

XP Home,

Media Centre,

Tablet PC and

Mobile.

MS Word,

MS Excel,

MS PowerPoint,

MS Outlook and

MS Access.

The lights are:

☛ Power light - indicates if the power is on.

☛ Link light - indicates if the modem is receiving broadband or Internet signals from the ISP.

☛ Data light - indicates if the Internet is working.

☛ Connectivity light - indicates if the modem is connected to a computer.

Check the following: Speaker volume, cable connections, power to the speakers and device drivers.

Dynamic Host Configuration Protocol - it assigns dynamic IP addresses to network devices allowing them to have a different IP address each time they are connected to the network.

RAM stands for Random Access Memory. It is used for the temporary storage of data that is being worked on. ROM is Read-Only Memory and is used for permanent storage of data that should never be changed, like BIOS for example.

Hard disk partitions divide the hard disk drive into smaller segments to enable better space management. Each partition on the disk can then be considered as a separate disk allowing different file systems to be used on each.

This question is designed to test your familiarity with imaging software. Describe image testing and the attributes of particular software to show your familiarity with imaging.

You will need to have familiarized yourself with the system used by the organisation you are hoping to join. Focus your answer on those systems, but also mention other systems with which you have experience.

Common ports are: PS/2 ports, for keyboard and mouse. USB ports. Sound ports.LAN or Ethernet ports. VGA ports.

Device Drivers are the software required to run hardware components.

It is normally found in a 64-bit OS, for example 64bit Win7. This folder is very similar to the system32 folder of the 32-bit OS.

There are mainly two types:

Cat 5 (Category 5 where 5 indicates twists per inch) & Cat 5e (5e indicates 5 twists per inch per pair which leads to reduced cross talk). Both Cat 5 & 5e are UTP cables that can support up to 100 Mbps.

Cat 6 & 6e are UTP cables that can support up to 1 Gbps.

After about 80 meters (260 feet), you will usually see a reduction in speed.

NTLDR is known as the Network Loader. It helps in loading the operating system. If any system is showing "NTLDR is missing" then you need to copy the NTLDR file from operating system CD.

Some common sources are Internet downloads, email attachments, and infected CDs/DVDs. You can use trusted anti-virus software and update it regularly. Make sure it checks every file on the computer. Backup your system periodically in case a major infection occurs, and be aware of all software and programs that run on your computer. Never click a suspicious link or download a suspicious file.

Go to Run then type diskmgmt.msc. After that, right click on hard disk to convert a basic disk to dynamic disk.

Note: You should be logged in with an administrator account.

Desktop engineers provide support and implementation services to business infrastructures. This job has a number of different titles. It could be called desktop systems engineer, desktop support, support technician, helpdesk engineer or desktop deployment engineer. Desktop engineers need to have extensive knowledge of the software used by the business, as well as the operating systems and hardware peripherals that may be in use.