Air Hostess

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“Air Hostess related Frequently Asked Questions by expert members with job experience as Air Hostess. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts”



74 Air Hostess Questions And Answers

41⟩ Explain me what would you do if any customer complaint about your service?

To handle customer complaints you need to:

☛ Listen to the customer to figure out why they are upset.

☛ Listen to the customer to determine whether any of your policies were not abided by or if this is something outside or not contemplated by your systems.

☛ Next put yourself in the shoes of the customer. Given what you now know try and see their point of view. Why did they come to you?

☛ Once you have heard the complaint and understand the basis for the same, elevate the customer to a supervisor or manager where possible.

☛ Defend if you must. But do not fight with the customer.

☛ Once you have listened and understood the customer’s complaint and have avoided fighting over the same divert the customer’s focus to how you intend to resolve the matter.

☛ Use customer complaints as a manner to learn about potential flaws in your systems. Maintain a manner of tracking customer complaints.

If you are aware about all these steps then you will not face any problem in answering this question.

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42⟩ Explain a situation when you had to make a quick decision?

Recently a passenger walked on board with his fly down. I could have ignored it, but I decided to tell him. I know I’d want to know! But I whispered it in his ear instead of saying it out loud for all the other passengers to hear. He blushed, turned around, and zipped up real quick. He also thanked me several times. Your quick decision doesn’t have to be a life changing event. Really you just want to show you’re a helpful person. When someone falls down, do you help them up or do you keep on going? It’s what the airline wants to know about you.

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44⟩ Tell me what do you know about this airline?

When interviewing, it's important to know as much as possible about the airline you are applying to. Then emphasize the positive things you have learned when you're asked what you know. The big positive about this question is that you can show off your knowledge. Some applicants clam up, and don't go beyond absolute basics, which simply reduces their input. So to answer this question effectively you must:

☛ Spend a lot of time on their website, if they have one.

☛ Use search engines to research the airline & individuals.

☛ Look at Glass door and Indeed to see what employees say.

☛ Use LinkedIn to search for the airline / staff profile.

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45⟩ Tell me how would you handle pressure at work?

Employers often ask job applicants how they handle pressure on jobs. That's because cabin crew member in airlines are problem solvers and face some degree of stress everyday. And, if candidates want to work for these airlines, they must also know how to deal with pressure.It will be best to provide specific examples of when you dealt with pressure, and share any results you achieved in stressful situations.Sample answers:

☛ I actually work better under pressure and I've found that I enjoy working in a challenging environment.

☛ From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.*I do not respond to stress but to the situation. I analyze the situation and take action that will avoid negative stress.

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46⟩ Tell me do you think you are overqualified for this position?

It’s an invitation to teach the interviewer a new way to think about this situation, seeing advantages instead of drawbacks. Remember always it does not necessarily mean you are over qualified. Don’t be trapped. The recruiter wants to see you to demonstrate your long term commitment to stay in the airline. The recruiter worries about the position will not stimulate you enough to keep you stay. With a little preparation you can turn this question around and demonstrate the benefits to the airline if you are given the job, rather than purely focusing on why you want

it.

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47⟩ Tell me what you can bring or contribute to this airline?

The best way to answer questions about your contributions to the airline is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future.

Describe specific examples of how effective you have been in your other positions, change you have implemented, and goals you have achieved. Talk about the depth and breadth of related experience that you have. Also, relate your abilities to the employer's goals. You will want to let the interviewer know that you have the skills necessary to do the job they are hiring for.

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48⟩ Tell me why did you choose this career out of many others?

For those who are people lovers and who have a good level of communication skill, working as a cabin crew member can be a very good thing. First answer the question naturally without sounding rehearsed and build confidence for starting the interview. You may say that 'I would like to work as a flight attendants or cabin crew member as I enjoy working with the public and feel I can overcome any problems they may have and I have good organisation skills'. Even you can mention your all skills(acc.to job requirement)that can be your communication skills, computer skills,strengths,customer service skills etc.

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49⟩ Tell me how long will you work for this airline?

Show your commitment here and be honest as possible when you answer. You may say that actually I am looking to make a long term commitment. Yet I will work as long as my

presence is beneficial for your airline and customer as well as mine. And if you know you are going to be relocating to another city in two years you should say so. Plans change, but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.

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50⟩ Tell me how will you serve a V.I.P. guest as compared to a regular one?

By making special arrival arrangements, maintaining their preference lists, escorting them to the halls and providing them with the best place to sit, assigning the finest servicing waiters for them. If the arrival is already known then research on their likes, dislikes and personality to provide them service accordingly. Providing them efficient service is the key to serving VIPs since they are always in a hurry.

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51⟩ Tell me what are your interests?

When a interviewer asks you questions about your interests outside of work, he’s not just making idle chitchat. The interviewer is trying to find out more about you as a person, including how well-rounded you are and how your mind works, as well as how your personal traits contribute to your job performance. Prepare for this line of discussion by thinking about what the employer is really trying to assess with his questions.

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52⟩ Explain me do you prefer working alone or as part of a team?

The answer here should be obvious. Airlines are looking for people who work well in a team. You’ll have to convince the interviewer that you are a team player and that you have the ability to follow instructions. Even when you have to work independently, explain that you would want to see your efforts complimenting the collective efforts of the team.

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57⟩ Tell me how do you take criticism?

Very well. I understand that this position is a sensitive and any criticism directed my way will be constructive and will enable me to provide better services.

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59⟩ Explain me about your areas of improvement?

Don't be too honest here and do not say you have none of us is without a fault or two. The secret to answering this question is using your weaknesses to your advantage. Describe a personal or professional weakness that could also be considered to be a strength and the steps you have taken to combat it.

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60⟩ Tell me are you seeking openings in other airlines?

If you are, be truthful about it. It will show your potential employers that you are serious about finding a job as an air hostess. However, mention your preference for the airline you are being interviewed for. For instance, you could say something along the lines of: ‘Though I have applied elsewhere, I believe your airline will offer the best opportunity for career growth’.

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