Although you may not work face-to-face with applicants on a daily basis, there will likely be times when you will need to contact an applicant in order to obtain or verify information. Your potential employer will want to make sure that you are comfortable with contacting consumers since you will be doing so on behalf of the company. "I have worked in various retail sales positions in the past, so I am comfortable with talking to applicants and obtaining the information I need" is one way to answer this question. "Although I do not have past customer service experience, I am very outgoing and I enjoy speaking with people, whether in person, via email or even on the telephone."