► Ability and willingness to be honest about areas that need work or that the person wants to become more proficient
► Of concern would be the interviewee who does not feel additional education is necessary
Tell us do you have medical-billing certification? If not, are you planning to get certified or are you in the process of getting certified?
Do you know how to run reports? Can you customize reports?
Please explain how long does it take you to process a day’s charges?
Explain me about the last claim you had denied. What happened, and how did you resolve it?
Explain me what’s your biggest career mistake or failure?
Explain what certifications do you hold?
Tell me have you billed or coded for any specialties?
Tell us do you think insurance companies sometimes play games to see if they can avoid paying claims?
Explain me have you ever appealed a denied claim? What’s your process in resolving a denied claim?
Explain me have you worked on insurance or patient accounts receivables?
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