My idea of quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received.
What would you do if you disagree with the way your supervisor says to handle a problem?
Give an example where you had to settle a conflict between two individuals?
How do you cope with conflict in the workplace?
Tell me are there any times where you had a conflict with a superior? If yes, how did you handle it and resolve it?
How you deal with contentious issues with respect and professionalism when they arise between you and colleagues or managers?
How you deal with contentious issues when they arise between you and Customers?
How you deal calmly with contentious issues when they arise between you and colleagues?
How you deal with contentious issues by following company policy when they arise between you and colleagues?
Tell me how you dealt with conflict in each case?
How to handle conflict with your supervisor or colleagues?
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