I’d let them express their anger, hear them out, and take note of any key points. I’d make sure to repeat the problems back and find a solution that deals with their problem within company policy. With the confirmation that the problem is solved and the customer is happy, I’d wish them a good day and end the call.
Suppose if you saw a coworker doing something dishonest, what would you do?
List the steps that you would take to make an important decision on the job?
What would you do if you disagree with the way your supervisor says to handle a problem?
Give an example where you had to settle a conflict between two individuals?
How do you cope with conflict in the workplace?
Tell me are there any times where you had a conflict with a superior? If yes, how did you handle it and resolve it?
How you deal with contentious issues with respect and professionalism when they arise between you and colleagues or managers?
How you deal with contentious issues when they arise between you and Customers?
How you deal calmly with contentious issues when they arise between you and colleagues?
How you deal with contentious issues by following company policy when they arise between you and colleagues?
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