► How would you describe your interpersonal communication skills?

► Have you ever had to deal with an extremely difficult customer/caller? How did you handle the situation? What do you do to de-stress?

► Have you ever been unable to help a customer or diagnose their technical problem? What did you do? Was it because you did not have the right information to solve the problem or issue?

► Have you ever had a customer get very angry? How did you handle the situation?

► Have you ever been unable to solve a help desk call?

► If the customer requires knowledge of a product you do not have, how would you respond?

► Would you describe yourself as organized?

► When you see a call is taking too long what did you do?