There are two facets to it:
1. The interviewer would consider the content of the interviewee's answer. How does he demonstrate his detailed oriented approach? Does he provide examples?
2. The way in which he answers the query. Does he fumble? Does he get on-guard? Does he answer it in a relaxed manner as if it was a just another question?
Tell me how much you want to get paid for this job?
Tell me what will you do if there are complaints from a guest regarding the service?
Explain what important skills should a front desk officer possess to be able to work well at this position?
Tell us are you flexible with the weekend’s job?
Tell us how you will organize your work schedule?
Dealing with passengers may mean that sometimes someone is not happy. Can you give an example of when you satisfied an unhappy customer?
Tell us what experience do you have as a help-desk associate?
Tell me how important is customer service for you?
Please explain about a time you disagreed with a coworker. What did you do to resolve the situation?
Tell me how do you respond when you do not know the answer?
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