⟩ Tell us would those that know you describe you as a detail oriented person? Why might they describe you that way?
By ensuring that x and y were carefully reviewed, the organization was able to save immensely on z
By ensuring that x and y were carefully reviewed, the organization was able to save immensely on z
Explain how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.?
Tell us about a difficult obstacle you had to overcome recently at work? How did you overcome this?
Please tell me about a situation where someone was performing badly in your team? What was the situation? How did you deal with it? What was the outcome?
How to plan daily and weekly activities?
What have you done to promote great customer service?
What are the key factors which make a successful call centre?
Can you give me an example of… ?
What was your reason for leaving as Customer Complaint Officer?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
How to manage change as Customer Complaint Officer?