It is likely that you will need to show evidence of your own communication skills during a competency based interview. Questions you may be asked include:

★ Give an example of how you dealt with a difficult or sensitive situation that required extensive communication.

★ Give me an example of how you dealt with a difficult customer at work.

★ Tell me about a time when you had to explain an issue or process to a colleague (or colleagues) at work.

★ Tell me about a time when you taught someone else something.

★ How do you explain things to other people?