CRM General

MIS

.Management Information System

.Generates reports on user demand

.MIS for the Decision making reports

.Collect data form all department then generate the report as user require

ERP

.Enterprise Resource Planning

.Mostly used in Manufacturing Organizations

.Each Department have its own activity

.user friendly with hight cost factor

.All departments Modules are separate activity w.r.t their work

The process of learning more about customer?s needs such as

information about customers , sales, marketing

effectiveness, responsiveness and market trends is known as

Customer Relationship Management shortly it can be called

as CRM.

Uses of CRM :

It helps businesses use technology and human resources to

know about the behavior and values of customers.

CRM means Customer Relationship Management.

Mostly it deals with Customers and Thier

Contacts,Addressess ando so on.

Includin this

services,finance,sales,marketting is there.

It is for loyalty,

and Profitability and so on.

CRM strategies that go beyond technology, helping companies

acquire and retain customers, build lasting relationships,

improve loyalty, gain insight, and implement customer-

focused strategies. It enables companies to become customer-

centric enterprises, helping them drive new growth,

maintain competitive agility, and attain operational

excellence.

CRM(ICWC) projects collect customer details,service

information which it provides to customers.

we can enhance business patrner via visual configuration

tool(VCT) transaction code is bupt .And the differnce is BP

roles are used to determine screen sequences and field

control, where as customer master is the database which

store all data about the customers.

yes we can excute at a time

In marketing plan u 'll have administartion data tab there

u can see the status of projects whether they are

transfered to r/3 or BW also

JAVA APPLET

You will require groupware integration mainly and also mail

integration.

FD32 IS Manitaing creditmanagement records

here we can give the amount of the customer how much he is

haveing credit limit